FAQs
(English version is below the Chinese version)
1. 一般問題
我的訂單狀態如何？
當您下訂單後，我們會寄一封確認電子郵件給您，以追蹤您的訂單狀態。
一旦您的訂單付運，我們將發送另一封電子郵件給您，確認您的預計送貨日期，以及追蹤訂單的連結（當送貨方式允許的話）。
此外，您也可以在網站首頁的「追蹤訂單」中追蹤訂單狀態。
我可以更改我的訂單嗎？
我們只能更改尚未處理寄送的訂單。
一旦您的訂單處於 「準備出貨」、「出貨 」或 「已送達 」的狀態，我們將不接受對您的訂單進行任何修改。
若要更改您的訂單，請透過我們的電子郵件聯絡支援人員。
您們的運送地點？
我們目前將貨物寄往香港；
2. 付款方式:
你們接受哪些付款方式？
您可以使用借記卡或信用卡在我們的網站上購物。
We also accept AlipayHK or Payme. DM us directly on our social platforms.
此外，我們還支援 Visa、Master Card、美國運通卡和 PayPal。
您可以在結帳時選擇這些付款方式。
我將以哪種貨幣付款？
我們目前只支援以下貨幣，以HKD向客戶收費。
如果您的信用卡或借記卡使用其他貨幣，您將以美元收費，您的銀行將採用該貨幣相應的換算率。
我是否需要因為我看到的付款方式而支付任何額外費用？
是的，如果您使用 PayPal，它會收取 4.5% 的固定費用。而如果您使用 Stripe，則會收取 3.4% 和固定費用。信用卡和 Airwallex.  不會收取額外費用；
3. 運送
我的訂單要多久才能寄出？
一旦您下了訂單，通常需要 24 到 48 小時的處理時間才能送貨。
如果我不在家怎麼辦？
如果您不在家，我們會在隔天重新送貨，或由送貨合作夥伴聯絡安排新的送貨日期，視您選擇的國家和送貨方式而定。
您也可能需要前往當地郵局領取包裹，以防包裹無法送達給您。
4. 退貨
你們接受退貨嗎？
我們接受符合以下條件的退貨：
該商品必須是在我們的線上商店售出的商品
商品未以任何方式使用過
退貨或換貨要求是在送貨後 30 天內提出的
在提出退貨或換貨要求後 14 天內提出退貨或換貨要求
我們不接受以下情況的退貨： ；
根據其性質不適合退貨、快速變質或已過保質期的商品。
因健康保護或衛生原因而不適合退貨，且在送貨後已拆封的商品。
運送後，依其性質與其他商品混雜而無法分離的商品。
如需退貨，請發送電子郵件聯繫我們的支持人員。
我可以換貨嗎？
我們接受換貨，換貨條件與退貨部分相同。
我們有權自行決定拒絕任何不符合上述退貨條件的商品的退貨/換貨。
若要要求換貨，請在與我們的支援人員準備退貨時，說明您希望將您的商品與其他商品進行交換。
退貨是否免費？
退貨是免費的。您可以參閱包裹內的送貨紙來組織您的退貨。
如需詳細資訊，請隨時以電子郵件聯絡我們。
處理退貨需要多長時間？
我們會在倉庫收到包裹的 14 天內確認退貨。
一旦您的退貨被接受，退款、換貨或信用額度將在我們的服務接受您的退貨後 14 天內發出。
5. 其他問題
你們有實體商店嗎？
我們的品牌目前沒有任何實體商店。
有保固嗎？
我們保證任何由我們製造並透過網路商店銷售的產品均無瑕疵。我們很樂意接受任何因商品瑕疵而產生的退貨或換貨要求，只要您遵守以下 「退貨 」部分的條件即可。
如果您因商品瑕疵而要求退貨或換貨，請發送電子郵件至 我們 以獲得更多資訊。
1. General questions
What is the status of my order?
- Once you have placed your order, we will send you a confirmation email to track the status of your order.
- Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
- Additionally, you can track the status of your order in the "Track Order" section on Home page on the website.
Can I change my order?
- We can only change orders that have not been processed for shipping yet.
- Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
- To make changes to your order, please reach out to support through our email.
Where do you ship?
- We currently ship to Hong Kong.
2. Payment
What payment methods do you accept?
- You can purchase on our website using a debit or credit card.
- We also accept AlipayHK or Payme. DM us directly on our social platforms.
- We additionally offer support for Visa, Master Card, American Express, and PayPal.
- You can choose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the following currencies to charge our customers in USD.
If your credit or debit card uses another currency, you will be charged in USD, your bank will apply the corresponding conversion rate of the currency.
Will I need to pay any extra fee because of the method I see to make my payment?
Yes, if you using PayPal, it will charge 4.5% and a fixed fee. And if you use Stripe, it will charge 3.4% and a fixed fee. No extra charges for credit cards and Airwallex.
3. Shipping
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:
- United-States: 7-14 working days
- Canada: 7-14 working days
- Australia: 7-14 working days
- United Kingdom: 7-14 working days
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
4. Returns
Do you accept returns?
We DO accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 30 days of delivery
- The return is made within 14 days of the return or exchange request
We DO NOT accept returns in respect to the following conditions:
- The item which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The item which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
- The item which are, after delivery, according to their nature, inseparably mixed with other items.
To ask for a return, please contact our support by e-mailing us.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as in Returns section.
We reserve the right to refuse returns/exchange of any merchandise that does not meet the above return conditions in our sole discretion.
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Are returns free?
Returns are free. You can refer to the delivery paper within your package to perform organize your return.
Feel free to contact us by email for more details.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
5. Other questions
Do you have physical stores?
We currently don't have any physical stores under our brand name.
Is there a warranty?
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions in Returns section.
If you have a return or exchange request resulting from a defective item please reach us by email for more information on how to proceed.